Return & Refund Policy
We want every LICORNE purchase to meet your expectations. Please review the following terms before requesting a return, exchange or refund.
1. Return Eligibility
Products may be eligible for return or exchange subject to the applicable product and order conditions.
Important: Items must generally be unused, unworn, unwashed and returned in their original condition with original packaging, tags and accessories.
2. Non-Returnable Items
Certain products may not be eligible for return or exchange, including items that are:
- Customised or personalised.
- Made specifically according to customer requirements.
- Used, worn, washed or damaged after delivery.
- Returned without original tags or packaging.
- Identified as non-returnable on the product page.
3. Return Request
To request a return, please contact LICORNE customer support with your order number and relevant details.
Return requests may be reviewed before approval. Customers may be required to provide photographs or other information regarding the condition of the product.
4. Damaged or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs or other evidence to assess the issue and determine the appropriate resolution.
5. Exchange
Exchanges may be available depending on product availability, size availability and the applicable return conditions.
An exchange is not guaranteed if the requested replacement product or size is unavailable.
6. Refunds
Once an approved return has been received and inspected, LICORNE will determine whether the order qualifies for a refund.
Approved refunds will generally be processed through the applicable payment method or according to the refund method communicated by LICORNE.
7. Refund Processing Time
Refund processing time may vary depending on the payment method, payment provider and banking institution.
Once LICORNE initiates an approved refund, the time taken for the amount to reflect in your account may depend on the relevant financial institution.
8. Return Shipping
Return shipping responsibility may depend on the reason for the return and the applicable return conditions.
Where the return is due to an incorrect, defective or damaged product received from LICORNE, the resolution will be determined after reviewing the issue.
9. Cancellation
Orders may only be cancelled before they enter processing or dispatch, subject to the applicable circumstances.
Once an order has been processed or dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
10. Policy Changes
LICORNE reserves the right to modify this Return & Refund Policy when necessary. Updated information will be published on this page.
Contact LICORNE
Phone / WhatsApp: 6260310273
Email: licorneclothing26@Email.com
Address: CE-156, Deen Dayal Nagar, near Abhilasha Classes